Return & Refund Policy
Last updated: October 20, 2026
Returns
You can return most items within 30 days of delivery. To qualify, items must be unused, in their original condition and packaging, with proof of purchase.
How to start a return
Email info@perdreams.com with your order number and the item(s) you'd like to return. We'll send instructions and a return address. Items sent back without a return request first won't be accepted.
Non-returnable items
- Digital products, downloads, and NFTs (including Total Heart Project pieces) once delivered or minted
- Gift cards
- Sale or clearance items
- Personalized or custom-made items
Damaged, defective, or wrong items
Check your order when it arrives. If something is damaged, defective, or not what you ordered, contact us within 7 days with photos and we'll make it right at no cost to you.
Exchanges
The fastest way to get a different item is to return the original, and once it's accepted, place a new order.
Refunds
Once we receive and inspect your return, we'll email you to confirm approval. Approved refunds go back to your original payment method within 5–10 business days. Your bank may take extra time to post it.
Return shipping
Customers pay return shipping unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable. We recommend a trackable shipping method.
EU/UK customers
If your order ships to the EU or UK, you have 14 days from delivery to cancel or return for any reason, as required by law.
Questions?
Reach us at info@perdreams.com.